Shipping Policy

We take great care when preparing antique and vintage items for shipment. Because every piece is different, shipping methods, preparation requirements, delivery times, and costs vary according to the item’s size, weight, fragility, and destination.

Small Shippable Items

Smaller items are shipped using USPS or UPS throughout the United States, with available shipping options and rates calculated at checkout.

Orders are generally prepared and dispatched within two business days. Occasionally, additional preparation time may be required for especially fragile or delicate pieces. Tracking information will be provided once the order has shipped.

Shipped items are covered during transit through applicable carrier liability, declared-value protection, or insurance arranged for the shipment, subject to the carrier’s terms, limitations, exclusions, and claims procedures.

Furniture Delivery

Furniture and oversized antique pieces are delivered using professional carriers experienced in transporting larger items. For most long-distance deliveries, we work with uShip, with pieces typically transported using blanket-wrap or similar careful handling methods. For local deliveries, we work with trusted delivery companies that we know and regularly use.

Furniture Delivery is available throughout the contiguous United States, with the applicable delivery charge calculated automatically at checkout based on the delivery destination. Because delivery costs are largely determined by distance, combining multiple furniture pieces for delivery to the same address can offer significant savings compared with arranging separate deliveries.

The delivery carrier may contact the customer directly to arrange a suitable delivery date and time. Customers are responsible for ensuring that someone is available to receive and inspect the item at the agreed delivery location.

Local Delivery

Local Delivery is available within a 50-mile radius of our Cary, North Carolina showroom. Delivery charges are calculated automatically at checkout according to distance from the showroom.

We will contact you within two business days of purchase to arrange a convenient delivery date and time.

Estimated Delivery Times

Delivery times are estimates and may vary depending on the customer’s location, carrier availability, weather, national holidays, route scheduling, and the size or complexity of the shipment.

As a general guide, larger-item deliveries to the East Coast may take up to approximately three weeks, while deliveries to the West Coast may take up to approximately eight weeks.

Delivery times begin after the order has been placed and delivery arrangements are being coordinated. Delivery dates are not guaranteed unless confirmed directly with the customer by us or the carrier.

Delivery Access and Measurements

Before purchasing a large item, customers are responsible for confirming that it will fit through all doorways, hallways, staircases, elevators, and other access points at the delivery location.

Unless otherwise stated, Furniture Delivery is based on ground-floor delivery with clear and reasonable access. Customers must disclose in advance any stairs, elevators, difficult access, additional labor requirements, or placement needs that may affect delivery.

Please review the measurements provided in the product listing and contact us before purchasing if any additional measurements are required.

Additional carrier charges resulting from limited access, stairs, elevators, unsuccessful delivery attempts, rescheduling, storage, or special handling are the responsibility of the customer unless otherwise agreed in writing.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address, including any apartment, suite, gate, access, or delivery instructions.

Please contact us immediately if an address needs to be corrected. Once an item has been dispatched or assigned to a carrier, address changes may not be possible and may result in additional charges.

In-Store Pickup

Free in-store pickup is available from our Cary, North Carolina showroom during regular opening hours.

To arrange pickup, select “Pick Up” during checkout. We will contact you when the item is ready and provide any necessary collection information.

Customers are responsible for bringing an appropriately sized vehicle, sufficient protective materials, and any assistance required to safely load and transport their purchase. Items must be inspected before leaving the showroom.